Find answers to common questions about your K-Beauty routine, shipping, and returns.
Orders & Shipping
How long does shipping take?
We deliver within 2-5 business days across South Africa. Orders are processed automatically within 1-2 business days.
What are your shipping costs?
We offer FREE shipping on all orders over R1000! For orders below R1000, standard shipping rates apply at checkout.
How can I track my order?
Once your order dispatches, you'll receive a tracking number via email. You can also track your order by logging into your account.
Can I cancel or change my order?
Orders are processed automatically, so cancellations after processing aren’t possible. If you see a cancel option in your account before dispatch, you may cancel it. For urgent concerns, reach out to Support@ameerainkorea.com immediately.
Returns & Refunds
What is your return policy?
We offer a 14-day return policy for eligible items. Due to strict hygiene standards, products must be entirely unused, unopened, and retain their original unbroken seals to qualify for a refund.
What if my item arrives damaged?
If something is defective, damaged in transit, or incorrect, please email Support@ameerainkorea.com with photos within 7 days of delivery so we can issue a replacement or refund.
Can I exchange a product for a different one?
We don’t offer direct exchanges. To swap a product, return your original unopened item for a refund, and place a new order once the return is approved.
Products & Ingredients
Are your products authentic Korean Beauty?
Yes! We pride ourselves on supplying 100% authentic, curated Korean skincare and makeup brands directly to South Africa.
How do I know which product is right for my skin type?
Each product page includes detailed ingredient lists, usage instructions, and skin-type recommendations so you can confidently build your perfect skincare routine.
What if I have an allergic reaction?
We highly recommend reading the ingredient list thoroughly before purchasing and doing a patch test before full application. Unfortunately, we cannot accept returns on opened products due to individual skin sensitivities.
Payment & Security
What payment methods do you accept?
We accept all major credit and debit cards through our secure payment gateway to ensure a safe checkout experience.
Is my payment information secure?
Absolutely. All transactions are processed with industry-standard SSL encryption. We never store your card details on our servers.
Account & Privacy
Do I need an account to place an order?
No, you can check out as a guest. However, creating an account makes tracking orders, initiating returns, and receiving updates on new K-Beauty drops much easier.
How do I contact support?
You can email us anytime at hello@ameerainkorea.com for general inquiries, or Support@ameerainkorea.com for order-specific help.
Still have questions?
Our customer support team is here to help! Contact us anytime.
